If you ask us for our opinion, we'll tell you that UltraCart is the greatest thing since sliced bread. We are a bit based though, since we did create it. So we asked some of our merchants what they thought. Here's what they said.
Goal: Integration, real-time freight calculation, and flexibility
I didn't want a hosted shopping cart solution. I was concerned that it wouldn't look professional to have the URL read different than “mydomain.com” when adding items to the basket. Then I saw that some Microsoft divisions sold items that take you from Microsoft.com to…yes a hosted solution with a different domain. I gave UltraCart a shot, and I am so glad I did!
For starters they offered a free fully functional trial, where they would help you get set up. I was surprised to find that my UltraCart salesperson was very helpful, and knowledgeable. I spent hours in emails and phone calls, getting all of the details ironed out (I'm sort of a perfectionist). I was sold in about 2 days. I've been using UltraCart for about 6 months now, and I've never had a problem that wasn't addressed within minutes of calling or emailing.
The main benefits for my company to use UltraCart are:
Integration – orders transfer to my fulfillment facility via XML automatically, and in real-time. Also, they integrate directly with my existing credit card processor, and Paypal.
Flexibility – I love the shipping and handling options, it's almost limitless! Also like the direct access to sales receipt pages for implementing conversion tracking code. The screen formatting is totally customizable too – you can map to your style sheet, etc.
Cost – my company is a discounter of popular board games, so it was important to keep recurring costs low.
Reliability – I've moved my regular site to 3 different hosts this year before finding a stable one. I'm glad to say that I have never known UltraCart to be down.
Self Serve – I really like the fact that I can set anything I want, how I want, when I want.
Reporting – Great order reporting, including sources (fully customizable, which I like). Great tools for financial reconciliations too.
I'm convinced that UltraCart is the most valuable shopping cart system considering the features, customer support, and low cost.
Goal: Lower Total Cost of Ownership. Increased Functionality
Dear UltraCart, We would like to thank everyone there for all your work in helping us implement UltraCart with our existing web site. It was so incredibly easy, quick, and cheap!!
We have now been using UltraCart for over two months and it has been working perfect! Our sales have increased (due in a big part to the great placement your have for the of up-sale of additional products); while our customer service inquires regarding checkout problems have all but disappeared.
Prior to finding your company we had spent over $6,500 on a custom-made shopping cart for our personalized books that was so complicated we had to hire our very expensive web developer every time we wanted to make the slightest change. With UltraCart we can now add options and new products very easily and within minutes.
Please feel free to use our testimonial on your web site – you have really earned it and deserve one. We highly recommend your company to any online business. The UltraCart shopping cart and customer service has by far exceeded our expectations.
Sincerely,
Jason Kyte
President - When You Were Born
I have been working with UltraCart for the past six months and I am ecstatic. It is such a drastic improvement from the system we had before. What I most appreciate about UltraCart is that they listen to what you are asking for and are always working to incorporate customer suggestions into the e-commerce program. It is refreshing to work with a company that truly cares about its customers and their specific needs. Moreover, UltraCart's customer service is second to none.
Emily McHugh
CEO/Creative Director - Casauri www.casauri.com - Where Style and Technology Click!
Just wanted to drop you a line to let you know that I am officially an UltraCart Flag Bearer! I've tried several Shopping Carts over the past 6 years and while all served the purpose - none were as comprehensive AND easy to implement as UltraCart. Setting up any Shopping Cart is tedious and can be a little complicated - UltraCart makes it easy, if you have a problem that can't be solved by reading the comprehensive Users Manual - the Tech support guys at UltraCart will help solve the problem quickly!
UltraCart allows me to easily configure my Shipping Methods, which was lacking in the other carts I've tried. The backend operations are wonderful. In general, UltraCart is the most "User Friendly" system that I have found. The Dynamic Pricing option is invaluable. The support level that you guys provide is unequaled - anywhere! I highly recommend that anyone setting up an e-commerce site take a serious look at UltraCart.
Thanks for offering a great product and more importantly, supporting that product!
UltraCart was the 7th shopping cart we tried. The technical and customer support at UltraCart were exemplary. We had custom freight charges using multiple carriers and they were able to customize the shipping functions within the cart to meet our needs. This was very unusual as most carts are what they are and the companies are unwilling or unable to customize their carts to fit OUR needs. UltraCart made their cart what WE needed, did some redesign of our website so it better facilitated the cart and they did all this BEFORE we paid any money. Truly a cart and service worthy of a growing, progressive company like ours. I am certain they will be able to scale their cart as we grow into different industries and our shipping and billing requirements get even more complicated. Billing options were very comprehensive. It really helps our company to be able to take purchase orders online. Save us a phone call, as well as our customers. We are more than satisfied with the UltraCart Company and Product and especially their dedication to providing whatever solution we need. Highly recommended.
After spending several months searching for better solution to our shopping cart, luckily we found UltraCart. With over 40,000 products in our website, it was very important to keep our existing pages and search engine rankings, that we had worked so hard to achieve. No one but UltraCart gave us the ability to do this using a database driven shopping cart. We have never had better customer service from ANY company we have ever dealt with. They were the only solution we could find that gave us the ability to run our site seamlessly with over 40,000 products and keep our existing pages. With features like inventory control, dynamic pricing and bulk item upload, they stay at the top of the industry. I could not possibly list all of the help they have given us to make our store better. Take it from me, you will not find a better shopping cart or customer service anywhere!
Many times testimonials are hard to write; however, this one was easy!
As Vice President of Operations for a new company that planned to sell residential garbage cans regionally on the Internet and via direct mail, we had a lot to do from idea (August 1, 2003) to launch (October 20, 2003.)
We needed a:
Supplier
Merchant Services Company with gateway and shopping cart
Web developer
Graphics
Printing company
Phone system
Etc.
Once we selected our Merchant Services Company, we had many shopping cart questions - especially how we would maintain our inventory. Their gateway vendor did the research on our behalf and UltraCart was the perfect fit.
The integration of the shopping cart with our website was flawless. We were able to maintain our branding on all web pages – an important marketing desire.
As we were building our site, unique requirements emerged and UltraCart developers were able to accommodate them all - sometimes within hours!
On going support has been excellent. I am not a technical person and dealing with UltraCart has been a pleasure. They are always available and have the answers – I wonder if they ever sleep!
We want to thank everyone at UltraCart for helping us.
"With our old shopping cart, ccnow, we had to guess shipping charges and set them in a very complicated set of configuration screens. We set shipping charges low to avoid burning some customers, but were losing about a hundred dollars a month on undercharged shipping on other customers. For some exotic locations we'd lose more on shipping than we'd make on the product!
UltraCart calculates real shipping charges by itself, and we add a small surcharge to cover our fulfillment house costs. Our customers all pay fairly (i.e., very close to the actual cost of shipping their order), and we're no longer losing money on shipping."
Goal: Flexibility, simple to use, and extremely feature rich
Dear UltraCart,
I wanted to write you a note and let you know that I feel you have one of the best products on the internet for merchants. When the time came to replace our antiquated shopping cart, we did a month long comprehensive study of every shopping cart we could find. We literally looked at 50-75 carts in detail. Many were quickly eliminated, and of those we put on the final list, we carefully compared feature and prices, and we did several trial downloads etc.
When all the dust settled, UltraCart was the only shopping cart left standing. It is VERY flexible, simple to use, and yet extremely feature rich. We don't have to program, and we don't have to create a whole web site and still we did not lose the functionality we required.
Perhaps what we did not expect is to find a company that actually listens to and cares about the needs of a merchant! Boy were we pleasantly surprised! Your support teams is top notch, quick to reply, and courteous.
UltraCart not only provides a professional and excellent online checkout process, but also easy to use customer retention tools. Being able to email customers who have made certain types of purchases in the past has helped bring customers back to the store and make sure we send them relevant information, and not junk. Ultimately, the best part about being an UltraCart merchant is the great support and service.
Goal: Shopping Cart suitable for professional web designers
Dear UltraCart,
Recently, I had the opportunity as a Webmaster, to completely re-design a preexisting e-commerce website. The website had serious design flaws, poor handling of ASP programming and lack of general architectural structure.
When I first approached the project, I analyzed and critiqued the former webmasters choice for a shopping cart program. After extensive deliberation with my hosting company technician, it seems we both were extremely impressed with it versatility.
My client needed to ship internationally. Within minutes, the techs at UltraCart programmed our detailed and complex international shipping needs. My client needed USPS shipping arrangements to Alaska, Hawaii and P.O. Boxes. Again, the techs at UltraCart satisfied our needs. My client needed a password protected directory. Once again, the techs at UltraCart jumped at the opportunity to serve us.
I highly recommend this shopping cart program as well as the friendly techs that fixed my ignorance along the way.
Wanted to let you know how much I appreciate your product and support. I have tried several vendors in trying to set up my e-commerce system, and all were overly-complicated or too expensive to deploy. Yours is perfect. Scalable, easy to use and low cost. I am most impressed with your level of support Your technical staff has been extremely patient with me, ensuring all my concerns are met. Please keep up the good work, and I look forward to sending you many referrals.
When it came time to upgrade our old shopping cart program I spent a considerable amount of time evaluating the available options. My criteria were as follows:
1. Easy to integrate into my existing website.
2. Works with my current ISP with which I am very happy with.
3. Works with my current Credit Card Processing system.
4. Supports sophisticated shipping options for domestic and International shipping.
5. Fast and responsive page displays.
6. Tight integration with my database and accounting programs.
Fortunately I found UltraCart, which has met and exceeded all my requirements and expectations. Not only is UltraCart the most feature rich and flexible shopping cart program I found but the technical support made the set up and integration far easier, faster, and less expensive than I had imagined. I would recommend UltraCart to any online business large or small.
